Privacy Policy

OVERVIEW

This Privacy Policy describes how The Soul3D (“we”, “us”, or “our”) collects, uses, and safeguards your personal information when you browse our drops, commission custom 3D builds, or lock in an order on our site.

We respect your privacy and believe in zero gatekeeping. We do not sell your data, spam your inbox, or store sensitive payment numbers.

SECTION 1 - WHAT INFORMATION DO WE COLLECT?

When you purchase a drop from our store, as part of the order fulfillment process, we collect the necessary shipping details you provide: name, street address, postal pincode, phone number, and email.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We do not store your raw payment cards or banking passwords on our servers. All digital payments are processed through certified, encrypted third-party payment gateways.

SECTION 2 - HOW DO YOU GET MY CONSENT?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing communications, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

SECTION 3 - DISCLOSURE & THIRD-PARTY LOGISTICS

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. This includes verified courier partners (such as BlueDart and Delhivery) to facilitate physical package delivery to your doorstep.

SECTION 4 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

All interactions on our site are encrypted using secure socket layer technology (SSL) and stored with industry standard 256-bit encryption.

SECTION 5 - COOKIES & LOCAL STORAGE

We use minimal browser cookies and local storage tokens to maintain your active cart session, remember your dark or light display theme preferences, and track your recent orders without requiring repetitive logins.

SECTION 6 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

SECTION 7 - QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance team at thesoul3d@gmail.com.