The Soul3D Logo
ZERO STRESS GUARANTEE

Return & Replacement Policy

OVERVIEW

At The Soul3D, we hold our craft to the highest standard. From dimensional 3D shadowbox artworks and interactive mini deskbots (like Reachy Mini and DeskBot) to custom 3D builds, every single drop is precision-fabricated, bench-tested, and armor-packaged before dispatch.

We back every drop with our 100% Zero-Stress Guarantee. Read below for our guidelines on transit damage, replacements, cancellations, and refunds.

SECTION 1 - ZERO-STRESS TRANSIT GUARANTEE & FREE REPLACEMENTS

In the rare event that your drop arrives damaged from transit (e.g. cracked acrylic panel, frame corner dent, broken 3D elements, or robotic hardware defect), we provide a 100% Free Replacement at zero extra charge.

To initiate your free replacement, simply hit up our studio within 48 hours of delivery with:

  • Your Order Reference (e.g. #TS3D-XXXXX).
  • Clear photos or an unboxing video showing the damaged piece or parcel.

Once verified by our studio team, a brand-new replacement will be prioritized, cooked up in our lab, and dispatched to your address via express courier tracking.

SECTION 2 - PRE-DISPATCH CANCELLATIONS

You can cancel an order free of charge directly from your Orders page while the drop status is marked as “Confirmed” or before studio 3D printing and fabrication kicks off.

Once your piece has entered active fabrication, framing, or courier logistics, cancellations can no longer be processed and the order will proceed to delivery.

SECTION 3 - BESPOKE PIECES & CHANGE OF MIND

Because each drop is produced on a bespoke, made-to-order basis specifically for your battlestation or wall setup, returns due to general change of mind after delivery are not accepted.

Personalized or custom 1-of-1 commissions (such as custom deskbot mods, bespoke photo layers, or custom colorways) cannot be returned unless verified as defective or damaged during courier transit.

SECTION 4 - REFUND PROCESSING & TIMELINES

When a refund is approved by our studio team:

  • Prepaid Orders: Refunds are initiated immediately and credited back to your original payment method (UPI, Net Banking, Cards) within 3 to 5 business days, depending on your bank.
  • Cash on Delivery (COD) Orders: Refunds are transferred directly to your bank account via NEFT/IMPS or UPI upon account verification.

SECTION 5 - HIT US UP (STUDIO SUPPORT)

Need to initiate a replacement claim or have questions about a drop? Hit up our studio directly: